Individual and Family Services Software

Focus on helping the people and families you serve

Software Benefits

How can Penelope help my organisation?

Keep your team connected

Securely send messages to team members and manage your calendar to stay on top of tasks, reminders, and appointments. 

Improve the client experience

Our mobile portal, ClientConnect, allows your clients to access and update their profile information, request appointments, send messages to service providers, and more. With Add.Me, clients can securely add themselves into Penelope, reducing data entry hours for staff.

Save time with smart forms

Eliminate paper forms, improve accuracy, and reduce data entry with our smart and easy-to-use document creation tool.

Case Study


Centacare is a community service agency in Adelaide, South Australia, that provides more than 80 services to its clients. In 2013, they moved from paper and spreadsheets to Penelope case management software.

Request for Proposal (RFP) Template

for Individual and Family Services

Issuing an RFP is a great way for organisations to narrow down the list of software contenders in a thorough and efficient manner. But pulling together all of your requirements to create and distribute an RFP can seem like a monumental task.

That’s why we’ve created this handy RFP template to help your agency build a compelling document that will ultimately help find you the client management system that’s right for you.

Social service agencies and nonprofits around the world use Penelope

Explore how social service agencies like yours are using Penelope to create efficiency through automation and integration, improve reporting accuracy, optimise resources, and generate cost savings.

Simple Reporting

Use detailed reports to make better business decisions

Organise your data in an unlimited number of ways with our flexible reporting and export options and create stunning data visualisations with Tableau, our add-on reports suite.


Ensure the safety of your client data

Our number one priority is the security of your client information.

Data privacy provisions are a part of all aspects of our operations – from the design of Penelope to the configuration and management of our data centres, our internal administrative controls, staff training, management, and the way we deliver client services.

smiling family

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