Given the tenacity and change needed to adjust to this COVID-19 pandemic, more Australians are expected to require EAP services. This demand becomes a promising opportunity for service providers in Australia, where technology is vast and advanced, and can support the flexibility needed at these times.
Managing NDIS along with other programs has a potential to lead into service reduction due to increased administration, higher chances of data entry error or reduced client experience. One simple option is to choose a case management software that enables all client and service information in a singular space. This enables staff to deliver consistent care, produce reliable reports and allows agencies and organizations to view a comprehensive picture of every clients’ journey from start to end.
How Penelope Can Fulfill DSS Requirements Efficiently: Work Smarter, Not HarderWritten by Ray SabharwalThe Department of Social Services (DSS), is Australia's leading governmental department in implementing the development and delivery of social policies, payments and...
Before the pandemic hit, many workers were already struggling with their mental health. COVID-19 and the resulting changes to employment and the workplace are likely to add to this burden.
Explore the role technology can play in supporting an organization’s pursuit of funding to offset dollars at risk due to COVID, as well as the need to diversify revenue streams in an era of uncertainty.
For students, a sense of security and well-being is now a significant consideration in choosing their post-secondary institution. This awareness of safety is further accentuated for students with disabilities, mental health challenges, or who have been victims of violence.
We spoke with Kate Brett, Executive General Manager of Operations at RASA, about how the organisation has been able to manage through the COVID-19 pandemic with the help of new practices, existing systems, and an impressive and agile leadership team.
How CatholicCare Victoria Tasmania (CCVT) transitioned more than 1,000 Penelope users to remote service delivery virtually overnight
As the COVID-19 lockdown continued and people began to feel increasingly isolated, there was a surge in demand for mental health and other social services, and agencies like CCVT had to adapt quickly in order to meet their clients’ growing need for support.
Despite the ongoing uncertainty of the COVID-19 situation, it’s crucial for agencies to start thinking about and planning for the transition back to working on-site and resuming face-to-face appointments.
We reached out to our customers to check in on them and learn how their organisations are addressing and overcoming the hurdles presented by the pandemic and how they’re adapting to life after quarantine. Here’s what they had to say!
Learn more about health supporters, the roles they play in their loved ones’ care, and the importance of giving them shared digital access to essential health information through platforms like client portals.
Julian Flint, our new Vice-President and Regional General Manager for Australia and Asia-Pacific, offers tips on how to improve the remote care experience for you and your clients.