Blog

EAPs in Australia – A deeper look into the industry’s growing demand

Given the tenacity and change needed to adjust to this COVID-19 pandemic, more Australians are expected to require EAP services. This demand becomes a promising opportunity for service providers in Australia, where technology is vast and advanced, and can support the flexibility needed at these times.

Empower your organisation to manage NDIS requirements

Managing NDIS along with other programs has a potential to lead into service reduction due to increased administration, higher chances of data entry error or reduced client experience. One simple option is to choose a case management software that enables all client and service information in a singular space. This enables staff to deliver consistent care, produce reliable reports and allows agencies and organizations to view a comprehensive picture of every clients’ journey from start to end.

How Penelope Can Fulfill DSS Requirements Efficiently: Work Smarter, Not Harder

How Penelope Can Fulfill DSS Requirements Efficiently: Work Smarter, Not HarderWritten by Ray SabharwalThe Department of Social Services (DSS), is Australia's leading governmental department in implementing the development and delivery of social policies, payments and...

Mental Health and COVID-19: The Role of Social Service and Support Organizations and Technology

Before the pandemic hit, many workers were already struggling with their mental health. COVID-19 and the resulting changes to employment and the workplace are likely to add to this burden.

Surviving and Thriving in the Post-COVID World for Not-for-Profits

Explore the role technology can play in supporting an organization’s pursuit of funding to offset dollars at risk due to COVID, as well as the need to diversify revenue streams in an era of uncertainty.

How education service providers can improve student well-being while improving their bottom line

For students, a sense of security and well-being is now a significant consideration in choosing their post-secondary institution. This awareness of safety is further accentuated for students with disabilities, mental health challenges, or who have been victims of violence.

When Life Gives You Lemons: How RASA Used What They Learned from the Pandemic to Improve Operations

We spoke with Kate Brett, Executive General Manager of Operations at RASA, about how the organisation has been able to manage through the COVID-19 pandemic with the help of new practices, existing systems, and an impressive and agile leadership team.

How CatholicCare Victoria Tasmania (CCVT) transitioned more than 1,000 Penelope users to remote service delivery virtually overnight

As the COVID-19 lockdown continued and people began to feel increasingly isolated, there was a surge in demand for mental health and other social services, and agencies like CCVT had to adapt quickly in order to meet their clients’ growing need for support.